IT Based Monitoring
IT Monitoring integrates multiple intelligent systems to ensure efficient oversight and management of transport and infrastructure services. This includes a centralized Video Wall-Based Monitoring system for real-time visual surveillance; the Vehicle Trip Counting System (VTCS) and Vehicle Tracking Monitoring System (VTMS) for tracking vehicle movements, trip frequency, and route compliance; and Android-Based Monitoring tools that empower field staff with mobile reporting capabilities. Additionally, the Penalty Management System automates violation tracking and enforcement, while the Complaint Management and Resolution System (1139) provides a streamlined platform for citizens to lodge and track service-related grievances, ensuring responsive and accountable governance.
Online Attendance System
SGWMC Online Attendance System is a digital solution designed to streamline employee attendance with the power of facial recognition technology. Employees simply check in and out using their face, ensuring secure, contactless, and accurate tracking of working hours. The system automatically records timestamps and verifies identities, helping the administration maintain transparency and efficiency.
- Facial recognition-based check-in and check-out
- Accurate real-time attendance records
- Automatic verification of employee identity
- Cloud storage for secure and centralized data
- Daily, weekly, and monthly attendance reports
- Easy monitoring for HR and administration
With real-time access to attendance logs and automated reports, SGWMC can manage its workforce more effectively than ever before.
Video Wall Based Monitoring
SGWMC’s state-of-the-art control room is empowered by a highdefinition Video Wall Monitoring System. This system centralizes real time data, visuals, and analytics from across all operational zones, enabling swift decisions, transparency, and accountability.
- Centralized monitoring of field activities
- Operational Monitoring.
- Gaps Identification
- Real-time visual tracking of staff across all Union Councils
- Monitoring Real Time Tracking of vehicles route
- Monitoring of vehicles speed limit
- Real-Time monitoring of Trips & Weight
SGWMC’s shift to real-time digital monitoring through this integrated video wall system has substantially reduced human dependency and increased system reliability. The Android-based attendance and performance app, first deployed in pilot zones, has now been rolled out city-wide to enforce accountability and eliminate inefficiencies.
Vehicle Trip Counting System (VTCS)
Smart Waste Monitoring with Real-Time Insights
The Vehicle Trip Counting System (VTCS) is an intelligent, web-based solution designed to automatically track and record waste collection trips in real-time without any human involvement.
- Fully automated, no human involvement
- Web-based, accessible globally
- Real-time waste tracking with vehicle images
- Installed on weighbridges for accuracy
- Transparent data for SGWMC monitoring
- Transparent data for SGWMC monitoring
- Access for Turkish contractors
VTCS records the amount of waste collected and transported to dumping sites using fully automated systems installed at weighbridges. By removing manual intervention, VTCS ensures transparent and reliable reporting for SGWMC and its international partners.
Vehicle Tracking Monitoring System (VTMS)
To efficiently manage a fleet of 1,913 operational vehicles, SGWMC has implemented a Vehicle Tracking and Monitoring System (VTMS). Trackers have been installed on all operational vehicles,
- Comprehensive Fleet Coverage
- Cost-effective efficiency and reliable waste collection services
- Real-Time Monitoring Capabilities, Vehicle routes, Speed of travel, Distance covered, Stoppage and parking locations
- 24/7 Centralized Tracking
- Enhanced Oversight and Control
Penalty Management System
SGWMC has developed an in-house Penalty Management System to ensure efficient oversight and accountability within its operational framework. This digital platform serves as a swift and dependable mechanism for reporting operational shortcomings, tracking follow-up actions, and maintaining a centralized archive of all penalty-related data.
- Overview of the Penalty Management System
- Purpose and Objectives
- Real-Time Reporting of Deficiencies
- Monitoring and Follow-Up Mechanism
- Digital Record-Keeping and Archiving
All reported incidents, penalties, actions taken, and related communications are digitally stored in a centralized repository. This archive not only facilitates easy retrieval and reference but also serves as a critical tool for auditing and performance evaluation.
Complaint Management and Resolution System – 1139
SGWMC operates a dedicated Complaint Management and Resolution System to efficiently handle public grievances related to waste management. The system is designed to:
- Register complaints lodged by citizens via helpline 1139
- Escalate complaints to the relevant field staff promptly
- Track and record complaint resolutions in a structured manner
SGWMC achieves a 99% complaint resolution rate, reflecting its strong commitment to responsive, efficient, and high-quality service delivery. This high success rate highlights the organization's proactive approach, timely action, and accountability in addressing public concerns. Through continuous monitoring and feedback, SGWMC ensures that citizen voices are heard and acted upon strengthening trust and transparency in municipal waste services.